Healthdirect Australia Help Center

    Need a Video Call account?

    Find out who to contact to set up your Video Call account

    Patients

    Patients do not need a Video Call account. If your link incorrectly takes you to the sign in page, please contact your clinic to discuss.

    New Users in Organisations already set up with Video Call

    If you are a health service provider and your organisation is already set up with healthdirect Video Call, please contact your organisation’s telehealth team to request a new account. You can find your organisation in the dropdown lists below, by clicking on your state or jurisdiction.

    If you are unsure about what to do, contact the healthdirect Video Call team:
    P: 1800 580 771
    E: videocall@healthdirect.org.au

    General Practice and Primary Health Care Services

    If your health service does not yet have a Video Call clinic, one person from your practice, usually your practice manager, registers online to create a Video Call virtual clinic

    Aboriginal Controlled Community Health Services

    If your health service does not yet have a Video Call clinic, one person from your practice, usually your practice manager or an admin person registers online to create a Video Call virtual clinic.

    Organisation contact details 

    Australian Government departments

    Department Email Phone
    Defence healthdirect.request@defence.gov.au
    Veteran Affairs openarms.opcmanagement@dva.gov.au


    Primary Health Networks

    PHN Email Phone
    Adelaide     digitalhealthinfo@adelaidephn.com.au 08 8219 5900
    Capital Health Network (ACT) g.carswell@chnact.org.au
    Brisbane North amie.horwood@brisbanenorthphn.org.au 07 3490 3454
    Brisbane South ehealth@bsphn.org.au
    Central and Eastern Sydney telehealth@cesphn.com.au
    Central Queensland, Wide Bay, Sunshine Coast videocall@ourphn.org.au
    Country SA support@countrysaphn.com.au 08 8565 8900
    Darling Downs and West Moreton renata@ddwmphn.com.au 0417 464 430
    Eastern Melbourne digitalhealth@emphn.org.au 03 9046 0300
    Gippsland     Digital.Health@gphn.org.au
    Gold Coast   videocall@healthdirect.org.au  02 8069 6079
    Hunter New England and Central Coast telehealth@hneccphn.com.au
    Murray digitalhealth@murrayphn.org.au
    0459 072 796
    Murrumbidgee andrew.heap@mphn.org.au
    Nepean Blue Mountains telehealth@nbmphn.com.au 02 4708 8150
    North Coast

    areeve@ncphn.org.au 

    srobin@ncphn.org.au 


    North Western Melbourne primarycare@nwmphn.org.au
    Northern Queensland digitalhealth@nqphn.com.au 07 4034 0300
    Northern Sydney DigitalHealth@snhn.org.au 02 9432 8250
    Northern Territory practicesupport@ntphn.org.au
    South Eastern Melbourne digitalhealth@semphn.org.au 03 8514 4460
    South Eastern NSW digitalhealth@coordinare.org.au 1300 069 002
    South Western Sydney digitalhealth@swsphn.com.au
    Tasmania     providersupport@primaryhealthtas.com.au
    WA Primary Health Alliance ehealth@wapha.org.au
    Western NSW telehealth@wnswphn.org.au
    Western Queensland admin@wqphn.com.au
    Western Sydney support@wentwest.com.au
    Western Victoria digitalhealth@westvicphn.com.au (03) 5222 0800

    South Australia

    Organisation Email Phone
    Central Adelaide Local Health Network Health.RAHOPDTeleHealthAdmin@sa.gov.au
    Barossa Hills Fleurieu Local Health Network

    Health.RSSTelehealthUnit@sa.gov.au


    0422 656 599
    Eyre Far North Local Health Network

    Health.RSSTelehealthUnit@sa.gov.au


    0422 656 599

    Flinders Upper North Local Health Network

    Health.RSSTelehealthUnit@sa.gov.au


    0422 656 599

    Limestone Coast Local Health Network

    Health.RSSTelehealthUnit@sa.gov.au


    0422 656 599

    Northern Adelaide Local Health Network Health.NALHNTeleHealth@sa.gov.au 0400 953 189
    Riverland Mallee Coorong Local Health Network

    Health.RSSTelehealthUnit@sa.gov.au


    0422 656 599

    SA Ambulance Service DLHealthSAASEOCTechs@sa.gov.au 08 8274 0577
    Southern Adelaide Local Health Network Health.FMCSALHNTelerehabilitation@sa.gov.au 08 8404 2966
    Women’s and Children’s Hospital 
    CAFHS
    Health.TeleHealthWCH@sa.gov.au

    08 8161 7228
    Yorke and Northern LHN

    Health.RSSTelehealthUnit@sa.gov.au


    0422 656 599

    Victoria

    Alfred Health telehealth@alfred.org.au
    Ambulance Victoria Secondary Triage manager.triageclinical@ambulance.vic.gov.au

    Ambulance Victoria - Victorian Stroke Telemedicine (VST) vst.support@ambulance.vic.gov.auAdult

    Ambulance Victoria - Retrieval Victoria reach.support@ambulance.vic.gov.au

    Austin Health telehealth@austin.org.au
    Bairnsdale Regional Health Service itsupport@brhs.com.au 03 5150 3464
    Ballarat Community Health  Helpdesk@bchc.org.au 03 5338 9187
    Ballarat Health Services telehealthenquiries@bhs.org.au
    Barwon Health telehealth@barwonhealth.org.au 03 4215 1230
    Bass Coast Health  itsupport@basscoasthealth.org.au 03 5671 3337
    Bayside City Council anmartin@bayside.vic.gov.au 03 9599 4755
    Bellarine Community Health Ltd info@bch.org.au 1800 007 224
    Bendigo Health telehealth@bendigohealth.org.au 03 5454 8176
    Castlemaine Health kjames@castlemainehealth.org.au 03 5471 3568
    Central Bayside Community Health Services dmartinz@cbchs.org.au 03 8587 0283
    Central Gippsland Health Service hailey.mowbray@cghs.com.au  03 51438944
    City Of Stonnington Mchcadmin@stonnington.vic.gov.au 03 8290 3336
    Cobdenhealth telehealth@barwonhealth.org.au 03 4215 1230
    Connect Health & Community

    it@connecthealth.org.au 

    helpdesk@connecthealth.org.au

    03 9575 5304  
    Colac Area Health

    GHarrison@cah.vic.gov.au 

    telehealth@barwonhealth.org.au 

    03 5232 5466

    03 4215 1230

    Dartmoor Bush Nursing Centre  telehealth@barwonhealth.org.au 03 4215 1230
    Dental Health Services Victoria Servicedesk@dhsv.org.au 03 9341 1010
    Djerriwarrh Health Services RuthM@djhs.org.au  03 9747 7604
    DPV Health info@dpvhealth.org.au 1300 234 263
    East Grampians Health Service amanda.kumnick@eghs.net.au 03 5352 9393
    Eastern Health telehealth@easternhealth.org.au 1300 342 255
    Echuca Regional Health

    gsalter@erh.org.au

    bcolbert@erh.org.au 


    Edenhope & District Memorial Hospital Josephb@edmh.org.au 0436 625 561
    Forensicare chris.guest@forensicare.vic.gov.au 03 9495 9152
    Gippsland Lakes Complete Health itsupport@glch.org.au 03 5155 8444
    Gippsland Southern Health Service vivian.carroll@gshs.com.au 03 5654 2701
    Goulburn Valley Health Lloyd.eldred@gvhealth.org.au
    Great Ocean Road Health telehealth@barwonhealth.org.au 03 4215 1230
    Hesse Rural Health telehealth@barwonhealth.org.au 03 4215 1230
    Heywood Rural Health telehealth@barwonhealth.org.au 03 4215 1230
    IPC Health Pam.Malone@ipchealth.com.au 0409 330 908
    Mentis Assist Telehealth@mentisassist.org.au 03 5970 5000  
    Mercy Health 1300 883 310
    Mildura Base Hospital telehealth.mbh@ramsayhealth.com.au



    Mildura Rural City Council mchs@mildura.vic.gov.au 03 5018 8277
    Mitchell Shire Council
    Leanne.king@mitchellshire.vic.gov.au 
    03 5734 6200
    Monash Health telehealth@monashhealth.org


    03 8572 3823

    Moyne Health Services telehealth@barwonhealth.org.au 03 4215 1230
    Northeast Health Jane.kealey@nhw.org.au 0477 398 016
    Northern District Community Health  Bradley.Tarr@ndch.org.au 03 5451 0200
    Northern Health telehealth@nh.org.au 
    03 8405 8302
    Odyssey House Victoria  nmoseby@odyssey.org.au 03 9420 7614
    Peninsula Health Telehealth@phcn.vic.gov.au


    Peter MacCallum Cancer Centre  telehealth@petermac.org

    03 8559 7578 - Patients

    03 8559 6212 - Clinicians/internal contacts

    PIPER frank.millen@rch.org.au  03 9345 9014
    Portland District Health telehealth@barwonhealth.org.au 03 4215 1230
    QEC (Queen Elizabeth Centre) samcor@qec.org.au 03 9549 2704
    Rochester and Elmore District Health Service bsmirk@redhs.com.au 03 5484 4465
    RMH - The Royal Melbourne Hospital telehealth@mh.org.au

    0436 287 706

    South Gippsland Hospital Samantha.park@sghs.com.au 0428 391 700
    South West Health Care telehealth@barwonhealth.org.au 03 4215 1230
    St Vincent's Melbourne Telehealth.Team@svha.org.au 03 9231 1102
    Sunbury Community Health telehealth@sunburychc.org.au 03 9744 4455
    Surf Coast Shire aclemens@surfcoast.vic.gov.au 03 5261 0549  
    TaskForce Community Organisation sarahd@taskforce.org.au 0451 192 081
    Terang and Mortlake Health Service telehealth@barwonhealth.org.au 03 4215 1230
    The Kilmore and District Hospital Kirrily.gilchrist@kilmorehealth.org.au 03 5734 2075
    Timboon and District Healthcare Service telehealth@barwonhealth.org.au 03 4215 1230
    The Royal Children's Hospital Melbourne rch.telehealth@rch.org.au 03 9345 4645
    The Royal Women's Hospital videocall@thewomens.org.au 03 8345 2799
    Wellways Australia enquiries@wellways.org 1300 111 400
    West Gippsland Healthcare Group ict.servicedesk@wghg.com.au 03 5623 0798
    Western District Health Service telehealth@barwonhealth.org.au 03 4215 1230
    Western Health telehealth@wh.org.au
    Whitehorse City Council helpdesk@whitehorse.vic.gov.au
    Windana telehealth@windana.org.au 03 9529 7955
    within Australia info@withinaustralia.org.au 1300 737 412

    Western Australia

    Organisation Email Phone
    Child and Adolescent Health Service (CAHS)
    • Perth Childrens' Hospital
    • Child and Adolescent Mental Health Services
    • Child and Adolescent Community Health
    Telehealth.CAHS@health.wa.gov.au 08 6456 0525

    East Metropolitan Health Service (EMHS)

    Royal Perth Bentley Group 

    • Royal Perth Hospital
    • Bentley Hospital
    • Royal Perth Bentley Group Mental Health Service 
    RPH.Telehealth@health.wa.gov.au

    08 92242417
    East Metropolitan Health Service (EMHS) 
    Armadale Kalamunda Group
    • Armadale Health Service
    • Kalamunda Hospital
    AKG.Telehealth@health.wa.gov.au 08 9391 1108
    0419 569 345

    North Metropolitan Health Service (NMHS)

    • Sir Charles Gairdner Hospital 
    • Osborne Park Hospital
    • King Edward Memorial Hospital
    • NMHS Mental Health Service
    • NMHS Public Health Service
    NMHS.Telehealth@health.wa.gov.au 08 6457 7991
    or
    08 6458 2823
    WA Country Health Services (WACHS)
    • Kimberley
    Telehealth support (including create account)
    telehealth.kimberley@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9195 2556
    0427 988 709


    1800 794 748
    • Wheatbelt 

    Telehealth support (including create account)
    telehealth.wheatbelt@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9690 1632 
    0437 310 410

    1800 794 748
    • Great Southern 

    Telehealth support (including create account)
    telehealth.greatsouthern@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9892 2475 
    0428 913 889 or 0474 808 088

    1800 794 748
    • Goldfields 

    Telehealth support (including create account)
    telehealth.goldfields@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9080 5682
    0407 774 312

    1800 794 748
    • Midwest

    Telehealth support (including create account)
    midwest.telehealth@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9956 2345
    0427 423 887

    1800 794 748
    • Southwest

    Telehealth support (including create account)
    telehealth.southwest@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9722 2795
    0417 986 272

    1800 794 748
    • Pilbara

    Telehealth support (including create account)
    telehealth.pilbara@health.wa.gov.au

    Telehealth Technical support
    WACHSICTHelpdesk@health.wa.gov.au
    08 9174 1613
    0429 372 217

    1800 794 748
    South Metropolitan Health Service (SMHS)
    • Fiona Stanley Hospital
    • Fremantle Hospital
    FSH.Telehealth@health.wa.gov.au
    South Metropolitan Health Service (SMHS)
    • Peel Health Campus
    SMHSTelehealth@health.wa.gov.au
    South Metropolitan Health Service (SMHS)
    • Rockingham General Hospital 
    RkPGSystemsSupport@health.wa.gov.au
    Statewide Services SMHSTelehealth@health.wa.gov.au

    Northern Territory

    All Healthdirect Video Call queries by NTG DOH employees: 

    Check with your colleagues, this webpage, the Telehealth Intranet webpage, your Clinic Administrator and/or your Clinic Manager. If you still require assistance, and you are an NTG DOH employee, please raise a request with the DCDD TeleHealth Helpdesk using the contact details below:  

    NT Health – Central Australia service.centre@nt.gov.au
    Log a request 
    1800 000 254
    NT Health - Top End service.centre@nt.gov.au
    Log a request 
    1800 000 254

    NT Health - Barkly Region service.centre@nt.gov.au
    Log a request 
    1800 000 254
    NT Health - Big Rivers Region service.centre@nt.gov.au
    Log a request 
    1800 000 254

    NT Health - East Arnhem Region service.centre@nt.gov.au
    Log a request 
    1800 000 254

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    Email support

    or speak to the Video Call team on 1800 580 771

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